Contrary to Prajnaa’s perspective, the internet community overwhelmingly supported Nethra. Commenters argued that airline staff, like Nethra, lack the authority to offer accommodation for delays caused by natural events such as fog. Many praised Nethra for her calm and professional demeanor while explaining the airline’s policies. There was a prevailing sentiment that recording such interactions is inappropriate and an invasion of privacy.

One social media user applauded Nethra’s composure, describing her as a star and commending her for handling the situation well. The user emphasized the need for passengers to understand the challenges airlines face during weather-related delays and suggested holding government and airport authorities accountable for lacking adequate technology, such as CAT III instrument landing systems, to prevent such disruptions.

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In her post, Apte revealed that despite the flight being scheduled for 8:30 AM, it was still not boarded by 10:50 AM. She recounted how passengers, including those with small children and elderly individuals, were placed in the aerobridge and locked inside for over an hour with no information from the airline staff.

Sharing photos and videos of the ordeal, Apte highlighted the lack of communication from the airline and the inconvenience caused to passengers. According to her, the airline informed them that they would be stuck in the locked aerobridge until at least 12 PM, leaving passengers without access to water or restrooms.

Apte explained that the airline staff attributed the delay to a crew change, stating that the new crew had not yet arrived. Frustrated by the lack of clarity and communication, Apte managed to briefly escape to speak with a staff member who insisted there was no issue or delay.

The incident sheds light on the challenges faced by passengers during flight delays and the importance of transparent communication from airlines to ensure the comfort and well-being of travelers. Radhika Apte concluded her post by sharing her displeasure with the situation, emphasizing the need for better handling of such scenarios by airline staff.

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