A woman, identified as Prajnaa, found herself at the center of online attention after posting a video of an argument with an IndiGo manager named Nethra. The dispute arose when Prajnaa’s flight was significantly delayed due to foggy conditions, resulting in an extended stay at the airport. In the video, Prajnaa confronts Nethra about the airline’s accommodation policy during such delays, claiming that Nethra was rude and refused to provide accommodation, violating customer entitlements.
Contrary to Prajnaa’s perspective, the internet community overwhelmingly supported Nethra. Commenters argued that airline staff, like Nethra, lack the authority to offer accommodation for delays caused by natural events such as fog. Many praised Nethra for her calm and professional demeanor while explaining the airline’s policies. There was a prevailing sentiment that recording such interactions is inappropriate and an invasion of privacy.
One social media user applauded Nethra’s composure, describing her as a star and commending her for handling the situation well. The user emphasized the need for passengers to understand the challenges airlines face during weather-related delays and suggested holding government and airport authorities accountable for lacking adequate technology, such as CAT III instrument landing systems, to prevent such disruptions.
